Six Sigma Question Paper

MGT 561 Operations Manage handst Exam B pupil Name ____________________________Date _________ Operations and Productivity (each question is worth 1 point) 1) Manufacturing and work organizations differ chiefly because manufacturing is goods-oriented and service is act-oriented. true ill-judged 2) Operations, marketing, and finance need to function respectively of each former(a) in most organizations if they ar to be re each(prenominal)y effective as an organization. on-keyFalse 3) How much line of descent of this item should we have? is inside the critical decision ara of feeling anxiety? avowedlyFalse 4) Customer interaction is often high for manufacturing processes, but low for function. full-strengthFalse 5) Productivity is the tot magazine value of outputs produced divided by the total value of altogether in all inputs to the transformation process. alignFalse The trading operations function holds which of the following activities. a) forecasting b) capacity planning c) scheduling d) managing inventories e) all of the above Manufacturing-related jobs are decreasing in America for which of the following reasons. a) planetary competition b) technology advances ) because manufacturing workers in California earn $25K/yr slight than service workers d) a and b e) b and c Which of the following is not a typical service attribute? a) easy to store b) intangible harvest-tide c) customer interaction is high d) simultaneous production and uptake e) difficult to resell Operations Strategy in a orbiculate Environment (each question is worth 1 point) One reason to globoseise is to learn to improve operations. TrueFalse 10) Decisions that involve what is to be made and what is to be purchased accrue under the heading of supply chain management.TrueFalse The use of a hit the books analysis is only applicable to manufacturing organizations? TrueFalse The product life cycle phases include introduction, growth, maturity, and decline. TrueFalse W hich of the following is true about business strategies? a) an organization should maintain its outline for the life of the business b) all plastereds within an perseverance will pick out the same strategy c) well defined missions make strategy ontogeny much easier d) strategies are formulated independently of SWOT analysis e) organisational strategies depend on operations strategiesThe ability of an organization to produce function that, by utilizing the consumers five senses, have some uniqueness in their characteristics is a) mass production b) time-based competition c) differentiation d) flexible response e) envision differentiation Which of the following is the best example of competing on low-cost lead? a) a firm produces its product with less raw fabric waste matter than its competitors b) a firm offers more reliable products than its competitors c) a firms products are introduced into the market faster than its competitors d) a firm advertises less than its competi torsWhich of these is not one of the characteristics of high return on investment organizations? a) high product quality b) high capacity utilization c) low investment strength d) low direct cost per unit e) global location form of Goods and Services (each question is worth 1 point) Studies confirm that firms considered to be industry leaders typically generate 15-20 percent of their overall sales from spick-and-span products released over the last 5 years. True False 18) QFD stands for quality for development. True False Value analysis focuses on number improvement during production.True False 20) The analysis tool that inspection and repairs determine what products to develop, and by what strategy, by thining products in descending order of their individual dollar contribution to the firm is a) decision tree analysis b) pareto analysis c) breakeven analysis d) product-by-value analysis e) product life cycle analysis 21) grapheme function deployment a) determines what will punish the customer b) translates customer desires into the target design c) is used early in the design process d) is used to determine where to deploy quality efforts e) all of the above 2) Which of the following is true concerning CAD? a) accurate information flows to other departments b) most product costs are determined at the design stage c) design options are easier to review before final commitments are made d) virtually all products have their development cycle bring down e) all of the above are true The dimensions, tolerances, materials, and finishes of a component are typically shown on a (an) a) engineering drawing b) bill of material c) statement of work d) work order e) no(prenominal) of the above Managing Quality (each question is worth 1 point) 4) An international quality standard authentic to establish commonly accepted procedures to manage product quality is ISO 9000. True False 25) Statistical process image, one of the tools of total quality management, uses statistics and control charts to evaluate processes. True False 26) The concept of selecting best practices to use as a standard for performance is referred to as a quality circle. True False 27) Generally speaking, the cost of quality represents the cost of doing things wrong, that is, the price of nonconformance. True False 8) Which of the following is not one of the major(ip) categories of costs associated with quality? a) prevention costs b) appraisal costs c) internal failures d) external failures e) none of the above, they are all major categories of costs 29) A successful total quality management (TQM) program incorporates all of the following except a) regular improvement b) employee involvement c) benchmarking d) centralized decision-making authority e) none of the above 30) The tetrad Ms of cause-and-effect diagrams are a) material/machinery/manpower/methods b) material/methods/men/mental attitude ) material/management/manpower/motivation d) none of the above Supply Chai n attention (each question is worth 1 point) 31) The objective of the make-or-buy decision is to help identify the products and services that should be purchased externally or made internally. TrueFalse Because service firms do not acquire goods and services externally, their supply chain management issues are insignificant. TrueFalse Blanket orders are a long-term purchase commitment to a provider for items that are to be delivered against short-term releases to ship.TrueFalse 34) One of the keys to effective supply chain management includes growing long-term partnerships with key suppliers. TrueFalse 35) Standardization is the process of increasing the number of variations in materials and components to assist in supply chains efforts to enlarge their supplier base. TrueFalse In supply chain management, ethical issues a) are particularly grievous because of the enormous opportunities for abuse b) may be guided by guild rules and codes of conduct ) become more complex with the increasing trend toward global suppliers d) may be guided by the standards of the Institute for Supply Management e) all of the above are true An approach that seeks efficiency of operations through the integration of all material acquisitions, movement, and storage activities is a) integration b) logistics management c) line balancing d) product design e) none of the above blood Management (each question is worth 1 point) 38) One function of stock list is take advantage of measurement discounts TrueFalse 9) first principle analysis is based on the presumption that carefully controlling all items is necessary to produce big inventory savings. TrueFalse 40) In cycle counting, the frequency of item counting and run verification usually varies from item to item depending upon the items ABC classification. TrueFalse 41) Insurance and taxes on inventory are part of the costs cognize as setup or ordering costs. TrueFalse 42) Most inventory models act to minimize a) total inventory based costs b) the number of orders fit(p) c) the safety stock ) the likelihood of a stockout e) the number of items ordered 43) The major purpose of safety stock is to a) replace failed units with good ones b) eliminate the hap of a stockout c) eliminate the likelihood of a stockout due to erroneous inventory tally d) control the likelihood of a stockout due to the variability of implore during lead time e) protect the firm from a sudden slump in choose 44) The following are inventory models for independent demand a) basic economic order quantity (EOQ) b) production order quantity c) quantity discount model ) a and b only e) a, b, and c JIT and Lean Production Systems (each question is worth 1 point) 45) In a JIT system, product inspection adds value by identifying defective items. True False 46) Because most services cannot be inventoried, there is little place for JIT to help service organizations achieve competitive advantage. True False Kanban is the Japanese script for card that has come to mean signal in JIT terminology. TrueFalse Setup time reductions are not a key aspect of an effective lean production system. True False 9) If the goals of JIT partnerships are met, which of the following is a resultant? a) for incoming goods, receiving activity and inspection are outsourced b) in-transit inventory falls as suppliers are located closer to facilities c) the number of suppliers increases d) in-plant inventory replaces in-transit inventory e) all of the above are consequences of meeting the JIT partnership goals 50) Which of the following is not a layout tactic in a JIT environment? a) work cells for families of products b) fixed equipment c) minimizing duration d) little space for inventory e) poka-yoke devices